Privacy Policy

This Privacy Policy explains how VideoMatch("we", "us", or "our") collects, uses, and safeguards your information when you use our website, apps, and services (collectively, the "Service"). By using the Service, you agree to the practices described here.

We built VideoMatch around privacy by design: you stay in control of what you share, and we only collect what we need to give you a safe, high-quality experience.

We collect information in the following ways:

• Information you provide — account details (name, email, phone), profile content, intro reels, voice snapshots, photos, preferences, and messages you send through the Service.
• Verification data — signals used for our verification ladder, such as email and phone confirmation and optional photo liveness checks.
• Usage information — how you interact with the Service, including device and log data, approximate location, and diagnostics.
• Payment information — processed by our payment providers; we do not store full card numbers.

We use your information to:

• Provide, maintain, and improve the Service.
• Create introductions and power matching, salons, and video moments.
• Verify identity and keep the community safe from abuse and fraud.
• Personalize your experience — which you can control in your settings.
• Communicate with you about updates, security, and support.
• Comply with legal obligations and enforce our terms.

VideoMatch may use algorithmic and AI-assisted personalization to suggest introductions and improve relevance. You control whether AI personalization uses your activity, and you can adjust or turn it off at any time from your privacy settings.

We do not sell your personal information. We share information only in limited circumstances:

• With other members — the profile content you choose to make visible.
• With service providers — vendors who help us operate the Service (e.g., hosting, payments, moderation) under strict confidentiality obligations.
• For legal and safety reasons — when required by law or to protect the rights and safety of our members.

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information.
• Download a copy of your data.
• Object to or restrict certain processing, including personalization.
• Withdraw consent where processing is based on consent.

You can manage most of these directly in your account settings, or contact us to make a request.

We use administrative, technical, and physical safeguards designed to protect your information. No system is perfectly secure, but we work continuously to keep your data safe. We retain information only for as long as needed to provide the Service and to meet legal, safety, and business requirements.

VideoMatch is intended only for adults aged 18 and older. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Service or by other means. Your continued use of the Service after changes take effect means you accept the updated policy.

If you have questions about this policy or your data, please get in touch. We're based in Tampa, Florida, United States.